Member Advocate I: Hoag Clinic Engagement Service
Hoag Health System · Costa Mesa, California, United States
Primary Duties and Responsibilities
- Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Education and Experience
Required:
- High School Diploma or equivalent
- 1-3 years of customer service experience
Preferred:
- Call Center Environment Experience
- Familiarity with medical terminology
- Experience with Radiology scheduling
License Required
N/A
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A