Admin Supervisor
Bensons for Beds · Ayr, United Kingdom
Admin Supervisor – Maternity CoverLocation: Ayr
Hours: Full-Time, 40 hours per week
Contract: Fixed-Term Maternity Cover
About the RoleWe're looking for an experienced Administration Supervisor to join our Ayr Distribution Centre. This is a predominantly office-based leadership role where you'll oversee a team responsible for customer administration, stock control processes, and operational support across the network. The role combines team leadership, customer service excellence, and administration management to help deliver a first-class customer experience.
If you're a people-focused leader who enjoys managing administrative operations, supporting customers, and driving team performance, we'd love to hear from you.
Key Responsibilities- Leading, coaching and developing a team of administration and stock colleagues.
- Ensuring customer delivery administration is completed accurately and efficiently.
- Supporting the delivery of a positive customer experience across the network.
- Managing workload priorities and providing day-to-day guidance to the team.
- Monitoring the admin of stock accuracy and assisting with investigations where discrepancies occur.
- Producing reports and analysing operational data to identify improvement opportunities.
- Working closely with warehouse, transport and customer service teams to resolve issues.
- Supporting performance reviews, coaching conversations and colleague development.
- Driving high standards, continuous improvement and a "right first time" approach across the department.
What We're Looking For- Previous experience in a supervisory or team leadership role.
- Strong administration and customer service experience.
- Excellent communication skills, both written and verbal.
- Experience managing workloads and supporting team performance.
- Confident using Microsoft Office, particularly Excel and Outlook.
- Ability to build positive working relationships across multiple departments.
- A proactive and organised approach with strong attention to detail.
- Logistics, warehouse or distribution experience would be advantageous but is not essential.
What's in it for You?You'll have the opportunity to make a real impact on operational performance, inventory accuracy, and customer satisfaction while developing your leadership skills within a supportive and fast-paced logistics environment. We're looking for someone who leads by example, embraces change, and is passionate about developing both people and processes.
Our Benefits- Generous colleague discount on Bensons for Beds products.
- Access to the Medicash healthcare cash plan.
- Opportunities for career development and progression.
- A supportive and collaborative team environment.
- Access to a range of employee wellbeing initiatives.
- Company pension scheme.
- Holiday entitlement.
- The opportunity to be part of a business that values teamwork, development, and continuous improvement.