Credit Clerk II - Corporate (Las Vegas)
Employer not yet confirmed · Las Vegas, Nevada, United States · onsite
We are currently seeking candidates for a Clerk II position on our Credit team, located in Las Vegas, Nevada. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications.
- Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations.
- Enters and adjusts the following information in the Casino Management System:
- Update customer CMS accounts to include:
- Personal information
- Bank information
- Consumer credit information
- Central Credit information
- Message screen - Pre-approval comments
- Scan credit documents into optical storage system
- Handles internal and external inquiries for casino credit information
- Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
- Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
- Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
- Enters and adjusts the following information in the Casino Management System:
- Make customer credit information entries and pre-approval message entries in the casino management system.
- Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
- Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
- Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
- Handles internal and external inquiries for casino credit information
- Other duties are assigned as required.
- Casino industry experience preferred.
- High School Diploma required
- Must be able to obtain and maintain any required gaming licenses (if applicable).
ADDITIONAL REQUIREMENTS:
- Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
- Knowledge of Property and Company operations and casino systems; Caesars experience preferred
- Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
- Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
- Ability to manage numerous projects simultaneously at various stages of completion
- Able to comfortably communicate with internal and external customers
- Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
- Enjoys a fast pace, dynamic, challenging and team-oriented work environment
- Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Must be able to sit for extended periods of time