Customer Service Representative
city of lubbock · TX, Texas, United States
Summary
Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
Essential Functions
- Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
- Obtain necessary information to process service request or resolve problem;
- Prepare service order or other paperwork fulfill citizen’s request for service;
- Accept payments and maintain receipts;
- Provide information to citizens; explain policies and procedures;
- Prepare and maintain records using computer or other office equipment;
- Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method;
- Schedule intake appointments;
- Promote programs LAS offers;
- Promote animals available for adoption, foster, transfer, overnights, and doggy day out.
- Process daily receipts and reports for reconciliation;
- Perform related duties as required.
Qualifications
Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:
Physical exam required
Knowledge and Abilities
Knowledge of:
- Customer service techniques, basic office procedures;
- State laws and city ordinances.
Ability to:- Deal effectively with others in a courteous manner;
- Keep calm and professional in all situations;
- Prepare and maintain accurate records; prepare records for monthly storage;
- Speak in a clear, concise, and professional manner;
- Interpret state and local laws; educate the public on animal related issues;
- Operate a variety of office equipment;
- Apply and calculate various fees;
- Operate a personal computer.
Physical Requirements:- Frequently stand and walk.
- Frequently flex upper trunk forward;
- Frequently lift up to 50 pounds;
- Occasionally carry up to 50 pounds;
- Frequently push and pull objects;
- Frequently flex upper trunk forward, partial flexing of knees;
- Frequently flex upper trunk forward while sitting or standing;
- Frequently reach above, at, or below shoulder height;
- Continuously talk, see, and hear.