Hostess
AccorHotel · Ras Al-Khaimah, Ras al Khaimah, UAE
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.
Key Responsibilities
- Welcome guests warmly and escort them to their assigned tables
- Manage restaurant reservations, cancellations, table assignments, and special requests
- Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services
- Answer telephone enquiries professionally and according to service standards
- Monitor guest flow and organize waiting lists during busy periods
- Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns
- Conduct table visits and coordinate with the team to ensure guest satisfaction
- Maintain a clean, organized, and well-presented hostess desk and dining area
- Support menu preparation, cashiering procedures, and restaurant operations when required
- Work closely with colleagues to deliver friendly, efficient, and professional service
- Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role
- Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.
- Strong guest service and interpersonal skills
- Pleasant, professional, and well-groomed appearance
- Basic knowledge of food and beverage service
- Basic computer skills
- Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.
- Able to manage busy service periods, waiting lists, reservations, and changing guest requirements
- Maintains a professional appearance and high standards of personal hygiene
- Demonstrates teamwork, professionalism, and a warm, guest-focused approach
- Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures
- Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards