Large Quantity Order Specialist
Employer not yet confirmed · Framingham, Massachusetts, United States · onsite
Join Staples' growing Large Quantity Order (LQO) team and play an important role in supporting customers, retail stores, and internal business partners with large-volume purchasing solutions. The LQO team specializes in managing bulk orders across Furniture, Office Supplies, and Technology categories while delivering outstanding service, operational excellence, and seamless customer experiences.
As part of this collaborative and fast-paced team, associates work closely with store teams, vendors, and cross-functional partners to provide accurate quoting, order support, and customer solutions. This role offers an opportunity to build expertise in customer support, business operations, pricing, vendor management, and process improvement while contributing to a high-performing organization.
Role Summary
The Large Quantity Order (LQO) Specialist is responsible for supporting the quoting and order management process for customers purchasing bulk quantities of furniture, office supplies, and technology products. This role focuses on preparing accurate quotes, ensuring timely responses, maintaining pricing and margin compliance, and providing exceptional support to customers and internal partners.
Working closely with retail stores, suppliers, and cross-functional business teams, the LQO Specialist helps deliver complete customer solutions while ensuring operational excellence throughout the ordering process.
What You'll Be Doing
- Meet or exceed key performance indicators (KPIs) related to quote accuracy, SLA adherence, activity levels, lead conversion, and pipeline management.
- Prepare accurate and timely quotes for large quantity orders while following established documentation and CRM standards.
- Support customers, retail stores, and internal business partners through phone, email, and CRM communications.
- Provide product information, pricing details, order status updates, and solution recommendations based on customer needs.
- Ensure all quotes align with established pricing and margin guidelines.
- Collaborate with vendors and suppliers to support order fulfillment and customer satisfaction.
- Track and manage open requests, quote activity, and order status through completion.
- Utilize effective discovery techniques to understand customer needs and uncover additional opportunities.
- Maintain accurate records and documentation across all internal systems and customer interactions.
- Support continuous improvement initiatives focused on operational efficiency and customer experience.
- Serve as a trusted resource for internal and external stakeholders.
- Utilize Salesforce.com, Excel, Outlook, order management systems, and inventory systems to manage daily responsibilities.
- Adapt quickly and effectively within a fast-paced and evolving business environment.
What You Bring to the Table
- Exceptional attention to detail and commitment to accuracy.
- Strong customer service mindset with a focus on delivering positive experiences.
- Excellent organizational, prioritization, and time management skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Strong written and verbal communication skills.
- Problem-solving skills with a proactive and solutions-oriented approach.
- Ability to work independently while collaborating effectively across teams.
- Adaptability and willingness to embrace change and continuous improvement.
- Strong analytical skills and comfort working with data, reporting, and business systems.
- Ability to build productive relationships with internal partners, vendors, and customers.
What's Needed – Basic Qualifications
- High School Diploma or equivalent.
- Strong written and verbal communication skills.
- Demonstrated organizational, prioritization, and follow-up skills.
- Self-starter with strong problem-solving abilities and results-oriented mindset.
- Ability to work independently and collaboratively within a team environment.
- Proficiency with Microsoft Excel, Outlook, and PowerPoint.
- Ability to adapt quickly to changing business needs and priorities.
- Experience maintaining accuracy while managing multiple tasks.
- Knowledge of AS400 is a plus but not required.
- Industry knowledge of Furniture, Office Supplies, or Technology products is a plus but not required.
What's Needed – Preferred Qualifications
- Bachelor's Degree in Business Administration or a related field.
- Minimum of two years of sales support, customer support, account support, quoting, or related business experience.
- Experience working with Salesforce.com or other CRM systems.
- Exceptional phone and email communication skills.
- Experience supporting large-volume customer orders and quoting processes.
- Previous experience within the furniture, office supplies, technology, retail, or business products industry.
- Experience working in a metrics-driven environment focused on service and operational excellence.
Get great perks.
- Generous amount of paid time off, including one Floating Holiday each year
- Flexible work arrangements, including flexible work hours
- 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
#LI-KA1