Team Member Retail
Bamford Collection · London, United Kingdom
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
As a Retail Team Member at Daylesford Organic, Notting Hill, you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.
Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.
SALARY: £13.15 per hour plus tronc and paid weekly.
HOURS: 32 hours hours a week including weekends.
RESPONSIBILITIES
- Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.
- Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.
- Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.
- Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.
- Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.
- Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.
- Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.
SKILLS & EXPERIENCE REQUIRED
- A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.
- Previous experience in retail, hospitality or customer-facing roles would be advantageous.
- A strong commitment to delivering exceptional customer service and an elevated guest experience.
- Excellent communication and interpersonal skills, with the ability to confidently engage with customers.
- Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.
- A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.
- Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.
- Comfortable operating tills and handling transactions accurately.
- A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.
- An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.
- Ability to remain calm and organised during busy trading periods.
PERKS & BENEFITS
Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:
- Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
- Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
- Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
- Book any of our wellness classes, treatments, services or courses at
- the Daylesford cookery school with 30% off for all employees.
- Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
- Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
- Padel Discount: (Cotswolds)
- Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
- Local Gym Discounts (Cotswolds Area)
- Wellbeing modules: to provide practical support and advice for your wellbeing
- Electric Car Scheme: (subject to criteria, following probation)
- Volunteering Days: One paid day per year to volunteer with a charity of your choice
- Private Medical: Subsidised private medical insurance through Bupa
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
- Life Assurance: Cover equivalent to one year of your annual salary
- Enhanced Family Leave Pay (T&C’s apply)
- Enhanced Company Sick Pay (T&C’s apply)
- Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
- Refer a Friend Scheme-Earn up to £750 when you refer a friend to work with us (T&C’s apply)
- Flu Jabs (optional, available twice per annum)