Loan Operations Team 3 Lead
REPUBLIC BANK OF CHICAGO · Oak Brook HQ - Oak Brook, IL 60523
TITLE: Loan Ops Team Leader – Team #3 STATUS: Non-Exempt
MANAGER: SVP/Loan Operations Manager
DEPARTMENT: Loan Operations
GENERAL FUNCTION: Relies on instructions and pre-established guidelines to perform the loan servicing functions required to maintain the bank’s loan portfolio and service all loan customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepare the daily and month-end reconciliations for Loan Control, and other GLs and deposit accounts as assigned.
- Review the file maintenance performed for all loans in connection with the system generated reports to ensure that all actions were performed accurately and under proper authority.
- Review the maintenance cross check report daily, researching and communicating any errors that need to be cleared with other department members.
- Review the Bank Control Change report for accurate rate changes and other changes performed within the loan system or by Loan Operations.
- Research and respond to credit bureau disputes received directly from customers and through the EOscar system.
- Review all HELOC advances according to the established procedure.
- Perform required investor reporting in coordination with other department team leaders.
- Review the loan disbursement check log daily for any discrepancies.
- Prepare various month-end reports, as assigned.
- Perform research and prepare information requested on loans for collection and/or litigation purposes.
- Assist customers with inquiries in a timely manner.
- Retrieve Ring Central messages from department voicemail and respond in a timely manner.
- Lock all department cabinets and drawers nightly to ensure the safety of customer information.
- Access, review, and process reports, checklists, and procedures assigned in connection with the above responsibilities.
- Travel to Darien office on occasion, as needed.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Monitor the team’s performance as it pertains to adherence to established policies and procedures.
- Recommend new or updated policies and procedures to management.
- Provide guidance and training to team members.
- Communicate the needs of the team to management.
- Conduct periodic team meetings, as needed.
- Perform required review and/or approval of any department work as required within established guidelines, policies, and procedures when needed.
- Provide support to team members and all bank coworkers involved in more complex servicing processes and issues, including, but not limited to, performing calculations, providing analysis, and proposing resolutions.
- Assist in identifying, developing, and promoting efficient processes and procedures.
EXPECTATIONS:
Relies on experience and judgment to plan and accomplish goals.
Provide support for other members of the department as needed including special projects as assigned.