102503 - F&B Manager
VALENCIA GROUP · Cotton Court - Lubbock, TX 79401
JOB SUMMARY
This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.
Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.
Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.
The Food and Beverage Manager is responsible for overseeing all aspects of the hotel’s food and beverage operations, room service, minibar & banquets as needed. The Food & Beverage Manager plays a key role in supervising staff, coordinating event logistics, and maintaining high standards across all F&B outlets.
ESSENTIAL DUTIES & FUNCTIONS
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- Operational Responsibilities
- Overseeing daily operations of all food and beverage outlets, including restaurant, bar, and mini bar services.
- Manage inventory of food, beverage supplies, ensuring proper stock levels and equipment functionality.
- Collaborate with other departments to ensure seamless service and event execution.
- Report to the General Manager on all daily reports and information shared from weekly and daily meetings.
- Managerial Responsibilities
- Supervise F&B and Mini Bar staff, providing leadership, guidance, and support to ensure high performance.
- Conduct pre-shift and pre-event meetings to review service standards, assignments, and event details.
- Monitor staff performance and provide coaching and feedback for continuous improvement.
- Coordinating trainings and rehearsals throughout the week.
- Guest Services
- Ensure guest satisfaction by responding promptly to requests and concerns.
- Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
- Assist with special accommodation and requests, ensuring personalized service.
- Team Support and Training
- Train new staff on food and beverage service standards, safety procedures, and hotel policies.
- Provide ongoing training and development opportunities to enhance team performance.
- Ensure compliance with health regulations, hotel policies, and industry standards
- Communication and Reporting
- Maintain regular communication with the Executive Chef and other department heads to keep aligned on operations and events.
- Prepare and submit reports on F&B performance, event feedback, and improvement suggestions.
- Communicate any operational issues or concerns promptly to General Manager or Human Resources.
- Safety & Compliance
- Ensure a safe environment for guests and staff by following hotel safety policies.
- Comply with all industry regulations and standards.
- Report any safety hazards or incidents immediately.