Reception Administrator
Employer name not established · Harrogate, North Yorkshire, United Kingdom
Reception/Administrator | Harrogate Clinic | Permanent contract | Full time | Competitive salary and excellent benefits
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics
The responsibilities of this role will include:
In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.
- Be welcoming, patient focused and deliver a high standard of customer service
- To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
- To always practice and maintain a high standard of confidentiality and exercise absolute discretion in the use of all patient/consultant and staff information.
- To undertake various clerical duties
- Shifts are to cover planned annual leave and sickness
The Ideal candidate will have:
- Experience in customer service, reception and/or administration is highly desired
- Previous experience in a face-to-face customer service environment preferable (Healthcare, Retail, Hospitality)
- Someone who is highly organised, accurate and comfortable working in a fast-paced environment
- Must be a good communicator, a team player and have good computer literacy
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.