Vice President, Hearing Centers
WSA Americas · United States
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
This role will be the driving force behind sales execution and strategy for HearUSA Hearing centers including National Directors, District Managers, and over 900 Hearing Center employees. As part of the Senior Leadership Team (SLT) for HearUSA and in coordination with key support teams, will support the execution and attainment of key ambitions for our hearing center teams.
Essential Duties and Responsibilities:- Deliver leadership and set strategic direction for HearUSA Hearing centers to deliver sales budget and achieve revenue and profit targets.
- Build, refine, and execute operating model for center leadership team including District Managers and National Directors to support and develop staff while providing the highest quality of client care.
- Responsible for execution and implementation of initiatives to improve efficiencies and quality of care delivered within HearUSA Hearing Centers.
- In coordination with marketing, analytics, finance, operations and other internal teams, develop and implement reporting and analytics packages to assess and optimize business performance and budget achievement across districts and centers.
- Recruit, build and develop a best in class center management team capable of driving business goals, delivering revenue targets, and developing center employees.
- As part of HearUSA Senior Leadership Team, participate in the development and execution of strategic vision and initiatives to deliver Simply Excellent Hearing Care.
- In coordination with learning and development teams, ensure consistent and effective onboarding and training programs are in place to support center teams ability to provide the highest quality of care and strong execution of operating model.
- Evaluates and identifies needs to improve center execution and business results and partners with other HearUSA leaders and teams to identify and develop tools and strategies to optimize performance and execute across hearing centers.
- Serve as culture champion for HearUSA hearing center teams, celebrating successes and delivering leadership support to achieve ambition to change lives through hearing care.
Requirements:- 10+ years sales management experience in a multi unit environment.
- Experience leading retail teams to achieve goals and history of goal and revenue achievement.
- Proven ability to build and develop management teams.
- Preferred experience in a retail healthcare environment (dental, vision, hearing, or similar).
- History of development and implementation of management models and store execution tools.
- History of development of coaching and performance management systems to develop teams.
- Familiarity with and experience improving P&L performance in a retail environment.
- Demonstrated ability to develop reporting and analytics packages to support delivery of sales budgets and for performance management.
- 5-10 years of experience preferred
- Other minimum relevant requirements
- Ability to work evenings and weekends, Travel to work with and support center management teams required.
- Expected Travel Days
- Extensive: More than 21 days
Lifetsyle & Benefits:- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.