Director, Client Services - AntiSocial
Thinkingbox · Los Angeles · hybrid
USD 150,000 to 175,000 · period not stated
What You'll Be Doing:
- Serve as a senior point of contact and trusted strategic partner for key client relationships.
- Build strong, long-term relationships with senior client stakeholders, developing a deep understanding of their businesses, objectives, challenges, and opportunities.
- Lead complex client conversations with confidence, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations when required.
- Ensure clients consistently feel supported, informed, and confident in the work and partnership.
- Anticipate client needs and proactively bring forward ideas, solutions, and opportunities.
- Own the health and growth of key accounts, identifying opportunities to expand relationships across social, creative, content, production, media, experiential, technology, and other capabilities across the Thinkingbox collective.
- Partner with leadership to develop account growth plans and support broader new-business initiatives.
- Identify opportunities for organic growth and help convert those opportunities into meaningful revenue.
- Maintain a strong understanding of account scopes, budgets, profitability, resourcing, and commercial performance.
- Partner closely with Finance, Production, and agency leadership to ensure accounts are structured and managed sustainably.
- Contribute to pitches, proposals, presentations, and new-business opportunities as needed.
- Lead integrated engagements from initial brief through strategy, creative development, production, execution, and reporting.
- Partner closely with Strategy, Creative, Social, Production, Media, and other disciplines to deliver cohesive, high-quality work.
- Ensure projects remain aligned on scope, timing, budget, quality, and client expectations.
- Remove roadblocks, solve problems, and help teams navigate complex or fast-moving client environments.
- Champion ambitious creative thinking while balancing client objectives and commercial realities.
- Lead, mentor, and develop members of the Client Services team, creating clear expectations and opportunities for growth.
- Build a strong culture of accountability, collaboration, curiosity, and excellent client service.
- Provide regular coaching and feedback to help team members strengthen their strategic, commercial, and relationship-management skills.
- Help structure account teams and resourcing to support both client needs and team sustainability.
- Partner with senior leadership on hiring, performance management, career development, and succession planning within Client Services.
- Act as a senior leader within AntiSocial's Los Angeles office and contribute to the overall direction and growth of the agency.
- Help evolve Client Services processes, tools, standards, and ways of working as the business continues to grow.
- Foster strong collaboration across AntiSocial, Thinkingbox, and The Heist.
- Represent the agency confidently with clients, partners, prospects, and the broader industry.
- Stay close to shifts in social, digital, culture, technology, creators, and consumer behaviour, bringing relevant insights back to clients and internal teams.
What You’ll Bring:
- Significant experience in client services, account management, business leadership, or a similar role within an agency environment.
- Experience leading large, complex, and integrated client relationships.
- Strong knowledge of social marketing, with an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.
- A proven ability to build trusted relationships with senior and executive-level clients.
- Experience growing existing accounts and identifying new revenue opportunities.
- Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing.
- Experience leading, mentoring, and developing account or client-services teams.
- Excellent presentation, communication, negotiation, and relationship-management skills.
- The ability to move comfortably between high-level strategic conversations and the details required to keep complex work moving.
- A collaborative leadership style and the ability to bring together different disciplines around a shared goal.
- Comfort working in a fast-paced, entrepreneurial agency environment where priorities can evolve quickly.
- A genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences.
What Success Looks Like:
- In this role, success means building deep and trusted client relationships, growing key accounts, developing a strong Client Services team, and creating the conditions for our teams to produce their best work.
- You’ll help ensure our clients see AntiSocial not simply as an agency executing briefs, but as a strategic partner that understands their business, proactively brings them opportunities, and can take ambitious ideas from brief to build.
Additional Info:
- Monday - Thursday in office (Fridays are remote optional)
- Flexible time off, including paid vacation and sick days
- Consistent culture and team-building events
- Employee recognition and incentive programs
- Seasonal celebrations and gatherings throughout the year
- Office lunches
- Branded company swag
- Access to industry events, learning opportunities, and non-profit outreaches
- Dog-friendly offices
- Unlimited coffee, drinks, and snacks
- Flex work and travel options
- Comprehensive extended health benefits
- 401k matching