Customer Order Administrator with Spanish (12 months)
Hdjq Cx_1 · Cluj Napoca, Cluj, Romania · hybrid
We have a great opportunity to join Emerson as our Customer Order Administrator with Spanish (12 months). We are looking for a skilled and motivated Customer Order Administrator with Spanish (12 months) who is responsible for managing a dedicated portfolio of customers, ensuring timely and accurate order execution while delivering a high standard of customer experience. Acting as a single point of contact, you will proactively monitor order progress, communicate updates, and collaborate with internal teams to ensure customer expectations are consistently met.
The purpose of the Customer Order Administrator with Spanish (12 months) position is to manage and follow up on customer accounts, sales orders, and purchase orders to ensure the highest level of support and logistics coordination for both external and internal customers.
This role serves as the key interface between the sales offices and production teams, ensuring accurate order processing, efficient communication, and timely delivery of products. The position plays a vital role in maintaining customer satisfaction by coordinating order-related activities, resolving issues, and supporting the smooth flow of information throughout the order fulfillment process.
In This Role, Your Responsibilities:
- Ensure timely and accurate entry of customer orders into the ERP system.
- Verify trade compliance requirements and identify any compliance-related issues for each order.
- Generate and distribute order acknowledgements to customers and internal stakeholders.
- Coordinate with production facilities to expedite orders and ensure products are delivered on time and in full.
- Maintain close communication with the sales team and, when applicable, customers regarding order status, delivery schedules, and any potential issues.
- Coordinate documentation requirements with the Documentation Control team and ensure all required documentation is delivered accurately, completely, and on time.
- Perform data management and maintenance activities within the ERP system.
- Maintain accurate, up-to-date order logs and records.
- Monitor and follow up on payment terms, including managing bank guarantee requests and supporting dispute resolution activities.
- Act as a liaison between sales offices, production teams, and other internal departments to ensure efficient order fulfillment and a high level of customer satisfaction.
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.
For This Role, You Will Need:
- University Degree is required
- Advanced level of Spanish and English (written and spoken)
- Experience in order management, customer service, or a similar operational role in a fast-paced environment (approximately 2 years)
- Strong customer orientation and ability to deliver high-quality service across the full order lifecycle
- Excellent communication, collaboration, and problem-solving skills across cross-functional teams
- Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively
Preferred Qualifications That Set You Apart:
- Experience in a shared services or multinational environment
- Familiarity with dispute resolution, invoicing, or trade compliance processes.
- Familiarity with ERP systems; Oracle experience is an advantage;
- Good communications skills.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.