Service Writer
Fort Garry Industries LTD. · Thunder Bay, Canada
Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.
With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.
Our THUNDER BAY BRANCH has an exciting opportunity for a SERVICE WRITER to join our team!
What You Will Do:
The Service Writer is responsible for communication between customers and the service shop and providing support on repair progress. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:
- Assist customers with determining the nature of their repair issues.
- Create service orders with estimated costs and work time
- Calculate chargers and create customer invoices
- Secure payment and process customer invoices
- Monitor repair progress and update customers
- Maintain accurate repair orders and bill parts accordingly
- Provide warranty interpretation to customers
- Research parts and equipment to support service shop
- Other duties as assigned.
What We Require:
- High school diploma, GED, or other high school equivalence certificate
- Must be able to meet the physical requirements: Frequently sitting, standing, and walking inside the branch, occasionally required to reach with hands and arms as well as climb stairs in FGI facilities, occasionally required to lift and/or move up to 50 pounds from floor to waist
- Previous experience as a service writer or advisor in a truck and transport environment is preferred
- Mechanical aptitude and basic understanding of service shop procedures and repair times is preferred
- Must be available 8:00am to 4:30pm, Monday to Friday with occasional ovetime
- Proficient with Microsoft Office and other standard office equipment
- Excellent customer service skills
- Strong communication skills, including both written and verbal
- Team-oriented, adaptable, with a commitment to safety excellence
What We Offer:
- Competitive Wages PLUS Yearly bonus!
- Great Benefits -Health, Dental, Vision, and much, much more
- RRSP Matching
- Health Spending Account
- Paid sick days and Short-Term Disability Benefits
- Discount on gym membership
- Retirement Perks
- And an overall great place to be!
Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.
Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence (AI) powered tools, including internal or third-party developed tools. All AI outputs are reviewed and validated by our recruitment team. For more information, please see FGI’s Privacy Policy - Privacy Policy | Fort Garry Industries