Assistant Vice President, Delivery Manager
mufgub · Toronto, ON, Canada · hybrid
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Role Summary:
The Delivery Manager is accountable for the delivery of technology and business change projects within a complex banking environment. The role leads projects from initiation through implementation and transition to operations, ensuring delivery against approved scope, schedule, budget, quality, risk, and governance expectations. The Delivery Manager coordinates cross-functional teams, drives issue resolution and decision-making, and maintains clear, accurate, and decision-ready project documentation. The role also performs targeted business analysis activities to strengthen requirements, traceability, process understanding, and the overall quality of project deliverables.
Key Responsibilities
Project Delivery and Execution- · Lead the end-to-end delivery of assigned projects and initiatives from initiation, planning, and requirements through design, build, testing, implementation, and transition to operations.
- · Develop and maintain integrated delivery plans covering scope, milestones, dependencies, resources, budget, risks, issues, decisions, and implementation readiness.
- · Drive execution across business, technology, operations, risk, compliance, finance, vendors, and other project stakeholders.
- · Monitor progress against delivery commitments and proactively address schedule, scope, resource, budget, and quality variances.
- · Facilitate project governance, working sessions, status reviews, and decision forums, with clear outcomes, actions, owners, and due dates.
- · Manage project risks, assumptions, issues, dependencies, and change requests, ensuring timely escalation and resolution.
- · Coordinate solution delivery, testing, implementation, cutover, stabilization, and handover activities.
- · Ensure projects meet applicable delivery methodology, architecture, security, data, risk, compliance, audit, and governance requirements.
- · Manage third-party and vendor delivery, where applicable, against agreed scope, milestones, dependencies, and quality expectations.
- · Provide concise, accurate, and timely project reporting for sponsors, governance committees, and senior leadership.
- · Support benefits realization, adoption, operational readiness, and post-implementation review activities.
Business Analysis and Documentation Quality- · Work with business and technology stakeholders to elicit, clarify, document, validate, and prioritize business, functional, non-functional, data, reporting, control, and operational requirements.
- · Ensure requirements are complete, accurate, testable, traceable, and aligned to approved project scope and intended business outcomes.
- · Review and challenge project documents for accuracy, consistency, completeness, clarity, and fitness for purpose before circulation or approval.
- · Establish and maintain quality expectations, review checkpoints, version control, document ownership, and approval evidence for key project artifacts.
- · Ensure appropriate traceability from business objectives and requirements through solution design, testing, implementation, and acceptance.
- · Support current-state and future-state analysis, process mapping, gap assessment, impact analysis, and definition of business and operational controls.
- · Validate that business requirements documents, process flows, functional specifications, test scenarios, implementation plans, status reports, and governance materials are internally consistent and decision-ready.
- · Partner with quality assurance and business teams to confirm test coverage, defect resolution, UAT readiness, and acceptance evidence.
- · Identify documentation gaps or quality risks early and coordinate corrective action with the responsible owners.
Stakeholder and Team Leadership
- · Build effective working relationships across business and technology teams and maintain alignment among sponsors, delivery teams, control functions, and vendors.
- · Communicate delivery priorities, trade-offs, risks, dependencies, and decisions clearly to both working teams and executive stakeholders.
- · Provide direction and delivery discipline to project managers, business analysts, subject matter experts, technical leads, testers, and vendor resources, as applicable.
- · Promote accountability, collaboration, transparency, and continuous improvement across project teams.
Required Qualifications
- · Bachelor's degree in Business, Information Technology, Engineering, Finance, Analytics, or a related field.
- · 6-9 years of experience in project delivery, technology delivery, transformation, or business change within a complex organization.
- · Demonstrated experience leading cross-functional projects through the full delivery lifecycle.
- · Experience with project governance, integrated planning, RAID management, financial tracking, testing, implementation, and executive reporting.
- · Hands-on experience with business analysis, requirements management, process analysis, and quality review of project documentation.
- · Experience in banking, financial services, or another highly regulated environment is preferred.
- · Project management or agile certification is an asset.
4. Technical and Delivery Skills
- · Project planning, scheduling, dependency management, and delivery forecasting
- · Scope, budget, resource, risk, issue, decision, and change management
- · Project governance and executive status reporting
- · Requirements elicitation, analysis, documentation, validation, and traceability
- · Business process mapping, gap analysis, and impact assessment
- · Quality assurance, testing lifecycle, UAT, implementation, and operational readiness
- · Document management, version control, review, and approval practices
- · Working knowledge of agile, waterfall, and hybrid delivery approaches
- · Familiarity with project and collaboration tools such as Jira, ServiceNow, Microsoft Project, SharePoint, Teams, Power BI, or equivalent platforms
- · Awareness of data governance, information security, audit, risk, and regulatory control requirements
Business and Leadership Skills
- · Strong ownership and results orientation, with the ability to drive delivery through ambiguity and competing priorities
- · Ability to manage multiple workstreams and maintain focus on critical milestones and outcomes
- · Strong analytical, problem-solving, facilitation, negotiation, and decision-support skills
- · Clear and concise written and verbal communication for working-level and executive audiences
- · Attention to detail and a strong commitment to accuracy, completeness, and document quality
- · Ability to challenge constructively, resolve conflict, and influence without direct authority
- · Ability to balance delivery speed with governance, quality, risk, and control expectations
Performance Measures
- · Delivery of projects against approved scope, schedule, budget, quality, and expected outcomes
- · Timely identification, escalation, and resolution of delivery risks, issues, and dependencies
- · Quality, accuracy, com