Order to Cash Sr Analyst
Merck · CRI, San Jose, San Jose City Place, Costa Rica
Job Description
Job Description and Responsibilities
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process, from order capture through fulfillment, delivery confirmation, and post-delivery support. This role coordinates internally across supply chain, inventory, logistics, and billing teams to ensure orders are processed accurately and delivered on time to meet customer demand.
Primary responsibilities for this position include, but are not limited to, the following:
- Manages the timely, accurate and compliant processing of sales orders for our Company to wholesalers, distributors, retail chains, hospitals and physician offices
- Assures timely and useful updates on orders to the customers
- Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
- Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
- SOP’s & WI’s updates including SOX controls
- Claims / issue resolution
- Credit / Debit note accuracy process check and release
- Enters and generates sales orders into the system
- Analyses new orders based on ad hoc requests
- Daily communication with customers including incoming calls, local business partners and all BSC functional teams
- Enter and generates returns and non-returns credit notes
- Proactively anticipate client needs and deliver excellent client service
- Work collaboratively to address client needs and solve client concerns
- Provide audit documentation as required and make sure the internal compliance policies are applied
- Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
Qualifications
Education & Experience Required:
- Bachelor’s Degree in Business Administration, Supply Chain or Finance
- Minimum of 2 years of experience in a finance or supply chain department of a multinational company is desired
- Order Management experience is desired
Language Requirements:
- English language skills (both speaking and writing) required
- Spanish (both written and spoken) required
Skills Required:
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Strong communication, interpersonal, and organization skills required
- Advanced PC skills (MS Excel, Word, PowerPoint) required
- Experience using SAP is advantage
Additional location(s) Compensation Information:
Required Skills:
Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Audit Documentation, Balance Sheet Account Reconciliations, Business Support, Compliance Policies, Compliance SOX, Credit Management, Customer Needs Identification, Customer Order Management, Customer Problem Solving, Customer Service, Finance, Financial Accounting Controls, Financial Operations, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Order Management, Organizational Effectiveness, Preparation of Financial Reports, Project Management, Quantitative Analytics, Sales {+ 10 more}
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
no
Job Posting End Date:
10/31/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.