Catering & Sales Coordinator
Boyd Gaming · St. Charles, United States
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Responsible for on-site group support, administrative processes and support functions within the Sales & Catering Department.
- On-Site Event Coordination Support:- Assist in welcoming groups and directing guests as needed for meetings, conferences, and special events.
- Act as a guest service liaison by handling guest opportunities and resolving service issues to ensure smooth operations and exceptional customer satisfaction throughout the conference center.
- Assist with inspecting meeting rooms prior to guest arrival to ensure all Banquet Event Order (BEO) specifications and event details have been executed accurately.
- Serve as the on-property liaison for group and event contacts by coordinating with property departments to ensure guest and group requests are fulfilled.
- Interact with guests and clients to obtain feedback regarding event quality, service standards, and overall satisfaction.
- Participate in client planning meetings with Event Managers to gain an understanding of event objectives and assist in communicating client needs throughout the property.
- Work closely with Banquets, Culinary, Hotel Operations, and other property departments to ensure contracted arrangements and event details are executed as planned.
- Service and detail conference center groups and internal events as assigned.
- Answer and direct all incoming calls to the sales office and greet all clients. Maintain clean, hospitable office environment for team and clients.
- Functional knowledge of Amadeus Advanced Sales & Catering Software (Delphi) to assist with departmental needs such as menu editing, report creation, auditing and accounting tasks.
- Create file folders for every Group booking during Turnover process. Review signed contracts and check against Delphi to ensure accuracy. Distribute completed files to department leadership for Manager assignment.
- Prepare and distribute daily, weekly and monthly reports as required. Includes daily BEO distribution and Change Log. Maintain accurate BEO Book.
- Prepare and distribute daily, weekly and monthly reports as required. Includes 30-day, productivity reporting, encore reports, missing BEO & resume audits, hotel cutoff report and others as assigned.
- Document activities, changes, client & departmental communications accurately within Delphi and other designated systems.
- Support the Sales team in preparing, proposals, resumes and solicitation letters to prospective, current and past clientele. Complete group resumes, group information sheets, post-conference reports, and other event documentation as required
- Assist and direct special projects including sales calls, sales blitzes, trade shows and familiarization tours.
- Perform word processing tasks, spreadsheets, filing, and coping duties for Team. This could include creating/printing tickets, menu cards, gift certificates, etc.
- Create files and maintain office filing systems, which may include bending and/or crouching to replace files in the cabinets. Maintain organization and cleanliness of Sales Office Storage area.
- Sort and distribute incoming departmental mail, assure prompt delivery of outgoing mail and special delivery packages. Assist in preparing and/or mailing of in-house direct mail pieces.
- Print Menus, assemble menu packets, & maintain sales collateral levels.
- Coordinate special request/accommodations (Amenities) for incoming group guests as requested by the team.
- Maintain strict confidentiality of Sales team, client information and company related issues.
- Maintain courteous and professional relationship with business associates and company personnel to reflect a positive image for department.
- Maintain knowledge of property amenities, promotions, services, and offerings to effectively support guest needs and help retain business.
- Adhere to all department and property policies and procedures, including standards of conduct, attendance, appearance, confidentiality, safety, guest service, and sanitation requirements.
- Other duties as assigned, which could include:- Audit all Delphi Banquet Checks vs. POS Banquet Checks for accuracy. Instruct teams to correct when errors occur.
- Audit Group Master Account information for accuracy. This includes hotel room charges, banquet charges and ancillary property charges.
- Prepare Final Invoices for all Groups with supporting documentation following the audit. Send to appropriate Manager for approval.
- Assist with Group reservations, could include: creating group masters, entering rooming lists and preparing pick up reports for the Sales Team. Setup ResTrip &/or Passkey for all Groups with rooms, audit LMS for accuracy with Delphi and other room specific reservation requests as needed.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.