Customer Success Manager, OmniChannel
Bright Edge · Cleveland, Ohio, United States · onsite
USD 80,000 to 97,000 a year
Shape the future of Search.
About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires at least 3 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager on the OmniChannel team at BrightEdge, you’ll serve as a trusted partner to a diverse portfolio of clients, building strong relationships and helping them get the most value from the BrightEdge platform. You’ll manage a high-volume book of business, balancing day-to-day client needs with proactive engagement, strategic guidance, and ongoing platform adoption. From onboarding and education to problem-solving and long-term partnership, you’ll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.