Provider Growth & Success Manager (Ohio)
Wonderschool · Remote
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
Position Summary
This role blends customer success, business consulting, and operational enablement - owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability.
Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems.
Responsibilities
Drive Provider Success & Growth
- Support providers across their full lifecycle - from onboarding and launch to ongoing growth and expansion
- Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach
- Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability
- Serve as a trusted advisor, guiding providers through challenges and opportunities
Coaching & Business Enablement
- Coach providers on small business fundamentals, including pricing, budgeting, and financial planning
- Support providers in building sustainable operations, including staffing and long-term growth strategies
- Help providers develop strong program positioning, parent communication, and community engagement
- Guide providers in setting and achieving measurable business goals
Licensing & Compliance Support
- Guide providers through state licensing requirements and regulatory processes
- Support preparation for inspections and ongoing compliance
- Assist with business setup tasks such as documentation, registration, and operational readiness
- Ensure providers meet required standards to successfully launch and operate
Product Adoption & Technical Onboarding
- Lead onboarding and training for Wonderschool’s platform and tools
- Help providers adopt key features that improve efficiency, enrollment, and revenue
- Deliver live trainings, walkthroughs, and ongoing support for non-technical users
- Identify gaps in adoption and proactively drive deeper product usage
Marketing & Enrollment Growth
- Support providers in building and managing enrollment pipelines
- Guide branding, local visibility, and digital presence (including marketplace listings and reviews)
- Coach providers on converting inquiries into enrollments and improving parent engagement
- Help providers execute local marketing strategies and community outreach
Field Engagement & Community Building
- Conduct regular in-person visits and host trainings across the region
- Facilitate group sessions, workshops, and Wonderschool Academy programs
- Represent Wonderschool in the field at events and community engagements
- Travel regularly to support provider success and relationship-building
Cross-Functional Collaboration
- Maintain accurate provider records and insights in internal systems
- Partner with Sales, Support, Product, and Engineering to improve provider experience
- Surface trends, challenges, and opportunities from the field to inform product and process improvements
Required Qualifications
- 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
- Experience working with small business owners or entrepreneurs
- Background in management consulting, strategy, or operations roles
- Experience in marketplaces, SaaS, or platform-based business models
- Familiarity with regulated industries (e.g., healthcare, education, financial services)
- Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)
- Track record of driving measurable business outcomes across a portfolio
- Willingness and ability to travel regularly within the region - MUST be located in Ohio
Preferred Qualifications
- Experience working in regulated industries (childcare, education, healthcare, or similar)
- Familiarity with licensing or compliance processes
- Experience with SaaS onboarding or implementation
- Experience using CRM tools (e.g., HubSpot)
- Experience coaching or mentoring business owners
Location
In-person, 5-6 days a week. Must be located in Ohio. This role requires regular client travel.