Senior Director Analyst - Digital Workplace Infrastructure and Operations
Gartner · Irving, Texas, United States · hybrid
About the role:
Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.
In your role as the Senior Director Analyst for Digital Workplace Infrastructure and Operations, you will serve as a trusted advisor and recognized thought leader to senior IT executives, most notably Heads of Infrastructure & Operations (I&O), to help them navigate the evolution of the digital workplace and end-user services in an era increasingly shaped by AI. You will engage with leaders who are responsible for balancing reliability, security, cost, and employee experience, helping them make informed decisions that align technology capabilities with business and workforce outcomes.
You will be primarily responsible for researching, analyzing, and advising Gartner clients on how the Head of I&O should design, govern, and continuously evolve their infrastructure and operations strategies to support a modern, hybrid digital workplace. This includes assessing operating models, service delivery approaches, tooling, vendors and markets, and organizational capabilities required to scale effectively while managing risk and complexity. Your work will blend high-level strategic perspective with pragmatic, experience-driven guidance, translating emerging trends and markets, such as AI-driven automation, digital employee experience improvements and modern endpoint management strategies into clear, actionable insights that Heads of I&O can apply within real-world constraints.
What you will do:
- Create innovative, thought provoking, and highly leveraged “must-have insights” content related to Head of I&O strategic priorities, digital workplace strategies and operations, autonomous endpoint management, DaaS and VDI, end-user services planning, and employee experiences and productivity
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing Insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Provide high quality and timely content peer review
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
What you will need:
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 12+ years of relevant field or industry experience, in one or more of the following disciplines:- digital workplace strategy and design
- automation for digital workplace operations
- endpoint management and security, including endpoint provisioning and automation
- digital employee experience, monitoring and productivity
- business communications and collaboration
- Deep understanding of the vendors in Digital Workplace markets (including some combination of endpoint management tools, SaaS management platforms, DEX tools, DaaS, business communications) and how these markets interact
- Demonstrated ability to recognize forward-looking trends in managing the digital workplace, including managing the changing nature of Digital Workplace teams and roles
- Ability to convey executive presence; can immediately establish credibility with executives and additional stakeholders
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Demonstrated excellence in research and writing ability
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Proficiency in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
- Strong communication skills - able to explain complex concepts concisely and simply
- Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
- Strong business and financial acumen
- Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Learning agility and adeptness in navigating highly matrixed environments
- Ability to represent Gartner's research methodology and strategies effectively at all levels
- Willingness and ability to travel up to 25% (where applicable)
#LI - Remote
#LI - ML3
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply ou