Technical Warranty Manager
BYD Europe · Madrid, Spain
Who we are
BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries ; IT, automotive, new energy, and rail transit ; As of today, BYD employs nearly one million people worldwide.
At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.
Your Mission
As Aftersales Technical & Warranty Manager you will act as the key technical interface for the Iberia market. This role is responsible for regional after-sales technical support, product quality issue resolution, dealer technical management and warranty policy implementation, ensuring efficient issue resolution and high service sandards.
The ideal candidate combines strong hands-on automotive technical expertise with structured problem-solving ability, dealer-facing experience, a solid understanding of EV service operations and team management experience and skills.
What You’ll Be Doing1. After-Sales Technical Support Coordination
- Lead and coordinate regional after-sales technical support activities, ensuring timely response, effective resolution, and proper closure of technical issues to support market operations and customer satisfaction.
- Coordinate the management of large-scale product quality issues in the after-sales network, driving root cause analysis, development and implementation of technical solutions, and follow-up on execution effectiveness.
- Oversee after-sales technical improvement projects, including technical upgrade campaigns, Over-the-Air (OTA) software updates, VPC-related technical activities, and vehicle recall campaigns, ensuring effective coordination, implementation, and progress tracking.
- Manage the escalation and resolution of critical technical issues affecting Vehicle Off Road (VOR) cases at dealerships, facilitating cross-functional collaboration to minimize vehicle downtime and restore vehicle operability.
2. Product Risk Case Management
- Manage the end-to-end process of product risk cases, including risk identification, issue escalation, reporting, cross-functional coordination, solution tracking, and case closure.
- Coordinate with relevant departments to conduct risk assessments and develop effective mitigation measures, ensuring timely implementation and minimizing potential impacts on market operations, customer satisfaction, and brand reputation.
3. Dealer Technical Management
- Define, align, and implement technical management standards across the regional dealer network, ensuring consistent execution and compliance with BYD technical requirements.
- Monitor and evaluate dealer technical capabilities and repair quality, identify capability gaps, and drive continuous improvement to enhance overall workshop technical performance.
4. Technical Training Support
- Support the planning and implementation of regional technical training activities, including training needs analysis, training program planning, technical content development, and training delivery.
- Facilitate targeted technical training and capability development initiatives based on market technical issues, product updates, and identified dealer competency gaps.
5. Technical Support Team Building and Management
- Build and manage the technical support team, including recruitment and interviews, role and responsibility allocation, performance management, and team capability development.
- Establish effective team collaboration and issue-resolution mechanisms to continuously improve technical capabilities, operational efficiency, and cross-functional cooperation.
6. Workshop Technical Service Product Deployment and Feedback Management
- Diagnostic Systems and Tools: Promote the deployment and utilization of after-sales diagnostic systems and technical tools across the dealer network. Collect user feedback and functional improvement requirements, and coordinate with relevant teams to continuously enhance system functionality and repair efficiency.
- Special Tools Management: Manage the collection of requirements, deployment coordination, implementation, and feedback for after-sales special tools, ensuring dealers have access to the necessary repair tools and equipment.
- Local Development of Special Service Materials: Support the localization and development of special service materials, including lubricants, coolants, and other automotive fluids, coordinating technical specifications, product validation, and local market adaptation.
- Technical Documentation Localization: Coordinate the localization and management of after-sales technical documentation and service materials, ensuring alignment with local language requirements, market needs, and regulatory standards.
- Repair Manual Improvement: Collect and consolidate dealer feedback on repair manuals, diagnostic procedures, and technical documentation, driving content corrections, technical information updates, and continuous improvement.
7. After-Sales Warranty Policy Implementation and Optimization
- Implement and ensure consistent execution of BYD standard after-sales warranty policies and claim management requirements across the regional dealer network.
- Collect and provide feedback on warranty policy implementation based on local regulations, market conditions, and operational requirements, supporting continuous policy improvement and localization.
- Coordinate the resolution of exceptional cases and policy-related disputes, ensuring regulatory compliance, policy consistency, and effective implementation.
What You Bring
- Bachelor’s degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or a related technical field.
- Minimum 5 years of experience in automotive after-sales technical support, technical service management, or after-sales service operations.
- Experience with an automotive OEM, importer, dealer group or authorized repair network is preferred.
- Good understanding of vehicle systems, fault diagnosis, and repair technologies. Experience with New Energy Vehicles (NEVs) is preferred.
- Solid knowledge of high-voltage safety, traction batteries, electrical and electronic systems, diagnostic tools, repair processes and workshop operations.
- Understanding of warranty processes, technical case management, dealer service operations and aftersales KPI management.
Why Join Us
- Be part of a fast-growing, innovative global automotive company.
- Work closely with top leadership, influencing strategic projects and initiatives.
- Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
- Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏