ISM System Leader (m/f/d)
GE Vernova · United States · remote
Job Description SummaryThe ISM Leader – Integrated Services Management is an SPB2 first-line people leader and business owner for key ISM platforms, including Outage Assistant, Leankor, TrueContext, and related service execution capabilities. The role leads and develops a small to medium team of senior professionals while advising business and functional leaders on platform roadmap, governance, adoption, and value realization across Steam Power Services.
As platform business owner and senior adviser, this leader connects IT and business stakeholders to define business needs, prioritize enhancements, support sprint and release decisions, and ensure the team enables stable, efficient platform support across planning, scheduling, outage preparation, field execution, documentation, contract management, and service close-out.
The role contributes to platform strategy, operating practices, system roadmaps, release governance, and team priorities with moderate autonomy and high evaluative judgment. It represents the business voice in platform governance and leads the assigned team in partnership with IT and business stakeholders to keep ISM systems fit for purpose, integrated, reliable, and aligned with service execution needs.
Reporting into the Outage Value Stream Management Office, the ISM Leader aligns platform priorities, risks, dependencies, value realization, and team capacity with broader Outage Value Stream objectives while advising leaders on recommended actions and trade-offs.
Job DescriptionRoles and Responsibilities
- Lead, coach, and develop a small to medium team of senior professionals responsible for ISM platform ownership, business process enablement, platform governance, release readiness, adoption, and stakeholder support, ensuring clear objectives, priorities, accountability, and development plans are in place.
- Guide the business direction and functional roadmap for key ISM platforms such as Outage Assistant, Leankor, TrueContext, and related Salesforce-connected capabilities, advising IT and business stakeholders so platform priorities are aligned with operational needs, policy objectives, team capacity, and service execution outcomes.
- Serve as the recognized functional subject matter expert for how ISM platforms support outage, upgrade installation, repair, planning, scheduling, field service, resource management, documentation, and execution processes.
- Facilitate collaboration between business teams and IT to define, prioritize, and validate business requirements, enhancement backlogs, user stories, process standards, release content, and acceptance criteria, using judgment to assess information quality, ask pertinent questions, and recommend practical solutions.
- Set direction for the team by translating business and platform priorities into clear team objectives, work plans, governance routines, escalation paths, and measurable outcomes, while balancing workload, capability needs, and stakeholder expectations.
- Act as the primary business counterpart to IT for Outage Assistant, Leankor, TrueContext, Field Service Lightning, and other ISM capabilities, building strong working relationships between application support, digital delivery, product teams, process owners, and end users to support platform stability, support model effectiveness, defect resolution, release readiness, and continuous improvement.
- Collaborate with adjacent platform and process owners, including Method team and EDMS, Outage Optimization and GFSK/One Click, EHS and Gensuite, Quality and PowerNow, and Tooling Center and ETM, to align integration requirements, cross-system workflows, roadmaps, data handoffs, issue resolution, and end-to-end user experience.
- Lead the business contribution to the platform governance model for the ISM landscape in partnership with IT, including sprint planning, backlog prioritization, release planning, release readiness, system health reviews, defect management, enhancement pipeline, data quality, interface risks, and escalation needs.
- Manage the business side of the sprint and release cycle by confirming priorities with stakeholders, clarifying acceptance criteria, supporting sprint reviews, validating delivered functionality, coordinating business sign-off, and ensuring releases are ready for operational use.
- Ensure ISM platform design, configuration, and releases support a connected operating model with one team, one data set, and one platform-enabled execution flow from opportunity handover through close-out by using platform usage data, process indicators, incident trends, user feedback, and business priorities to identify gaps, recommend improvements, and lead business validation, user acceptance, cutover readiness, release communication, hypercare, and knowledge transfer in partnership with IT and business teams.
- Attract, engage, coach, and retain talent by providing regular feedback, mentoring team members through complex platform and stakeholder challenges, supporting capability building, and fostering a collaborative, accountable, and customer-focused team culture.
- Track platform value realization by defining expected benefits, monitoring adoption and usage, assessing process impact, and escalating risks that could affect productivity, schedule predictability, system reliability, cost control, or user readiness.
- Advise on recommendations related to platform scope, configuration, integration priorities, user experience, data standards, enhancement trade-offs, and release timing, ensuring decisions are made collaboratively with IT and business teams and grounded in real outage, upgrade, repair, field execution, quality, EHS, tooling, documentation, and optimization needs.
- Own structured communication and regular stakeholder updates for ISM platform changes, including roadmap, sprint progress, release calendar, new functionality, process impacts, user actions, training needs, support channels, adoption, performance, release readiness, risks, issues, and value realization, ensuring key users, regional and segment representatives, end users, business and functional leadership, IT partners, and other key stakeholders understand impacts and required operating behaviors while using data-driven insights to support shared decisions and recommendations.
Required Qualifications for roles inside the U.S.
- Bachelor’s degree in Engineering, Information Technology, Business, Operations, Supply Chain, or a related discipline from an accredited university or college.
- Minimum 5 years experience translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and recommendations that influence strategy or policy development within the area of responsibility.
Required Qualifications for roles outside of the U.S.
- Bachelor’s degree in Engineering, Information Technology, Business, Operations, Supply Chain, or a related discipline from an accredited university or college.
- Demonstrated expertise translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and recommendations that influence strategy or policy development within the area of responsibility.
Desired Characteristics
- Proven first-line people leadership experience, including the ability to lead, coach, develop, and manage a small to medium team of senior professionals while collaborating with and influencing functional management, IT leaders, platform owners, process owners, key users in segments and regions, and business leaders
- Significant experience as a business owner, product owner, or functional owner for enterprise platforms, with responsibility for roadmap, requirements, adoption, sprint and release prioritization, system performance partnership, business value real