Security Account Manager
Ekaw Jobsearch · Norwood, Massachusetts, United States
Securitas is seeking a motivated and dependable Security Account Manager to oversee daily security operations at a manufacturing facility in Norwood, MA. This role is ideal for a hands-on leader who can manage site operations, support and develop a team of security officers, maintain strong client relationships, and ensure security standards are consistently met.
The Account Manager will oversee a security program totaling 208 hours per week, with a focus on staffing, operational performance, client satisfaction, and delivering professional security services in a manufacturing environment.
Location: Norwood, MA
Pay Rate: $26.50 per hour
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Key Responsibilities:
- Oversee daily security operations to ensure compliance with site procedures, post orders, and client expectations.
- Supervise, coach, and support security officers while promoting accountability and professionalism.
- Manage scheduling, staffing coverage, attendance, and timekeeping to ensure operational needs are met.
- Build and maintain strong relationships with the client through consistent communication and responsive service.
- Conduct site inspections and quality assurance checks to maintain service standards.
- Oversee access control, visitor management, and facility security procedures.
- Ensure incidents and security concerns are properly documented, reported, and addressed.
- Coordinate officer training and ensure team members understand site-specific procedures and emergency protocols.
- Identify and resolve operational challenges while communicating staffing or performance concerns to leadership.
- Maintain compliance with company policies, client requirements, and applicable security regulations.
Qualifications
- Previous security experience required; supervisory or account management experience preferred.
- Strong leadership, communication, and organizational skills.
- Ability to manage staffing needs, coordinate schedules, and hold team members accountable.
- Professional demeanor with the ability to build positive relationships with clients and employees.
- Strong problem-solving skills and the ability to manage competing priorities.
- Basic computer proficiency, including scheduling, reporting, and administrative tasks.
- Experience in a manufacturing or industrial environment is a plus.
What We Offer
- Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
- 401k with Employer Matching
- Paid Life Insurance
- Paid Time Off
- Paid Uniforms
- Specialized Programs for Continued Education
- Employee Assistance Programs (EAP)
- Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)
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