Heavy Haul Dispatcher
Claiborne Hauling · Knoxville, TN
Heavy Haul, LLC, is currently seeking a Heavy Haul Dispatcher/Coordinator. The Heavy Haul Dispatcher is responsible for the coordination and efficient dispatch of heavy haul trucks to transport oversized and overweight loads. This role requires meticulous attention to detail, strong organizational skills, and the ability to manage multiple shipments simultaneously. The dispatcher ensures that all drivers are fully briefed on load details, routes, and safety regulations. Works closely with customers, drivers, and the operations team to ensure timely delivery of goods.
Key Responsibilities:
Dispatching & Scheduling:
- Coordinate and schedule heavy haul shipments, ensuring optimal routing for oversized and overweight loads.
- Assign drivers to loads based on load requirements, driver availability, and safety considerations.
- Monitor the progress of shipments and provide real-time updates to customers and management.
Communication:
- Serve as the primary point of contact for drivers, customers, and other stakeholders regarding shipment details and issues.
- Maintain clear and constant communication with drivers to ensure adherence to schedules and safety protocols.
- Resolve any on-the-road issues, including delays, equipment breakdowns, and route changes.
Compliance & Documentation:
- Ensure all shipments comply with federal, state, and local regulations, including permits, weight limits, and route restrictions.
- Prepare and maintain accurate records of all shipments, including load details, delivery times, and any incidents.
- Coordinate with regulatory agencies to obtain necessary permits and clearances for oversized loads.
- Monitor and enforce adherence to safety standards and procedures for all heavy haul operations.
- Assist in accident investigations and reporting, ensuring that all incidents are documented and addressed.
- Provide drivers with pre-trip safety briefings and ensure that all equipment is inspected and in compliance with safety regulations.
Customer Service:
- Build and maintain strong relationships with customers, ensuring a high level of satisfaction and repeat business.
- Address customer inquiries and concerns promptly, providing updates and solutions as needed.
- Administrative Duties:
- Utilize dispatch software and other tools to manage and track shipments.
- Prepare and submit reports on dispatch activities, including performance metrics and any issues encountered.
- Collaborate with the operations team to improve dispatch efficiency and service delivery.
Qualifications:
- High school diploma or equivalent; additional education or certifications in logistics or transportation is a plus.
- Previous experience in heavy haul or transportation dispatching is strongly preferred.
- Class A CDL preferred
- Strong understanding of DOT regulations, oversized load requirements, and permit processes.
- Proficient in using dispatch software, GPS systems, and Microsoft Office Suite.
- Excellent communication and organizational skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
Work Environment:
- Office environment with regular interaction with drivers and customers via phone and email.
- Knowledge of Heavy Equipment/Construction Equipment
- Fast-paced environment requiring quick decision-making and adaptability.
Benefits:
- Medical, Dental and Vision Insurance
- HSA with matching contributions
- Paid Time Off Program
- 401K with matching contributions
- Paid Holidays
- Company Paid Text-Care
- Employee Assistance Program