NOC Engineer / NOC Lead
STN Inc · Remote
NOC ENGINEER / NOC LEAD
Infrastructure operations · shared across customers
Reports to: Manager, NOC (or Director, Service Operations)
Location: Remote (US) with assigned shift; rotating coverage
Department: Infrastructure & DC Operations / Network Engineering
POSITION SUMMARY
The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.
KEY RESPONSIBILITIES
- Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis
- Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
- Execute documented runbooks for common platform, network, and hardware issues
- Manage the incident lifecycle including initial customer notification and status updates
- Coordinate planned maintenance windows and change windows with internal teams and customers
- Update status pages and customer-facing communications during incidents
- Maintain shift handoff documentation and active-incident logs
- Support ticket queue handling including Tier 1 ticket resolution
- Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks
- Work rotating shifts including nights, weekends, and holidays
REQUIRED QUALIFICATIONS
- 3+ years in a NOC, SOC, or IT operations function
- Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)
- Strong Linux and basic networking fundamentals
- Excellent written and verbal communication, particularly under pressure
- Willingness and ability to work rotating shifts including overnight coverage
PREFERRED QUALIFICATIONS
- GPU, HPC, or large-scale cloud infrastructure background
- ITIL Foundations certification
- Demonstrated on-call and major-incident response experience
- Scripting skills (Python, Bash) for runbook automation