Director of Demand and Inventory Planning
SupplyHouse.com · United States · remote
Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a Director of Demand and Inventory Planning to join our Operations Team! This individual will report into our Senior Vice President, Fulfillment Operations and lead our end-to-end inventory planning function, overseeing demand forecasting, replenishment, and inventory allocation across our fulfillment network. This role will be responsible for optimizing inventory investments to maintain product availability, improve inventory turnover, and drive profitability. Working closely with partners across Merchandising, Finance, Supply Chain Operations, and executive leadership, this individual will align demand and inventory strategies with broader business and financial objectives. If you’re passionate about inventory optimization, enjoy using data to drive strategic decisions, and are excited to lead initiatives that improve operational efficiency and support business growth, we’d love to hear from you!
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires approximately 20% travel, including visits to our fulfillment centers and travel to our headquarters in Melville, NY 6 times per year for internal meetings and team-building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
Base Salary: The expected starting salary for the position is $189,175 to $270,250 within a full position range of $189,175 to $351,325 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.
Key Responsibilities:
- Inventory strategy and governance
- Define and lead our inventory strategy, including SKU segmentation, service level targets, and stocking policy by fulfillment center
- Establish clear guardrails that balance service, working capital, and profitability, with defined decision rights across functions
- Build the framework for SKU governance, including how new items are introduced and how unproductive inventory is identified and exited
- Define the criteria for which SKUs we own and stock versus which are better served through marketplace or third-party fulfillment, balancing customer speed and experience, margin, and inventory investment
- Own the long-term inventory planning roadmap across process, systems, and operating model
- Demand forecasting
- Establish an enterprise forecasting framework with clear accuracy measures and accountability
- Combine historical data, system-driven forecasting, and merchant input into a single, SKU-level demand signal
- Account for seasonality, promotions, product lifecycle, and regional demand patterns
- Replenishment and network allocation
- Own replenishment execution, including purchase order quantities, across all categories
- Determine where inventory should be positioned across our fulfillment centers to maximize same-day and next-day delivery reach while managing total inventory investment
- Improve lead time accuracy and vendor performance in partnership with Merchandising and vendor partners
- Performance and KPI ownership
- Establish and own inventory KPIs, including in-stock and fill rate, forecast accuracy, inventory turns and weeks of supply, GMROI, and overall inventory productivity
- Deliver clear executive reporting with root-cause analysis and corrective action
- Cross-functional leadership
- Serve as the primary inventory planning partner to Merchandising, Finance, and Supply Chain Operations. Merchandising owns category financial plans, assortment, and margin strategy; you own translating those plans into inventory decisions
- Partner with Finance on annual budgeting, ongoing reforecasting, and inventory investment targets
- Systems, data, and operating model
- Own planning systems strategy and adoption, and work with IT, Analytics, and our automation and WMS programs to build the reporting and forecasting tools the team needs
- Leadership and talent development
- Build, develop, and retain a high-performing planning organization
- Assess the current team structure and design the model that fits our growth, including whether forecasting and replenishment should be organized as separate functions
- Develop bench strength and succession plans, and foster a culture of accountability, collaboration, and continuous improvement.
What you will bring:
- Bachelor's degree in Supply Chain, Business, Finance, Operations, or a related field (MBA preferred)
- 10+ years of progressive experience in demand planning, inventory planning, or supply chain
- 4+ years of experience leading professional-level teams
- Proven success improving inventory productivity, service levels, and working capital
- Strong financial acumen and experience managing inventory investment
- Experience in e-commerce, wholesale distribution, and multi-site distribution environments
- Experience managing inventory decisions in a model that blends owned inventory with marketplace or drop-ship assortment
- Experience with forecasting, replenishment, ERP, and planning systems, and with S&OP processes including machine learning and AI capabilities
- Advanced analytical skills and the ability to influence senior stakeholders
Why work with us:
- We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
- We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
- We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
- We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
- We give back – We live and