Clinic Operations Manager
Connect n Care · Charlotte, North Carolina, United States
Connect n Care ABA is looking for an organized, proactive, and people-focused Clinic Operations Manager to help lead the day-to-day operations of our Charlotte, NC clinic.
This is a key role within the clinic, working closely with the Clinic Director and clinical team to keep operations running smoothly, ensure staff and clients have the support they need, and create a welcoming, organized environment for everyone who walks through our doors.
What You'll Do:
Clinic Operations & Organization
- Support the Clinic Director with the day-to-day operations and organization of the clinic.
- Monitor clinic budgets, operational expenses, and resource needs.
- Order and maintain therapy supplies, office supplies, equipment, and other materials needed for daily operations.
- Maintain a clean, organized, welcoming, and functional clinic environment.
- Create and maintain organizational systems that help the clinic operate efficiently.
- Identify operational needs and recommend solutions to ensure the clinic has the resources necessary to support clients and staff.
- Help implement clinic policies, procedures, and operational initiatives.
Scheduling & Staffing Support
- Work closely with the Clinic Director to coordinate client and staff scheduling needs.
- Monitor daily staff availability and coverage to help maintain appropriate staffing levels.
- Assist with forecasting staffing needs based on current and anticipated client needs.
- Manage employee time-off requests in accordance with company policies.
- Help identify and address scheduling or coverage gaps as they arise.
- Support staff with day-to-day administrative and operational needs.
Family & Client Support
- Serve as a friendly and reliable point of contact for families regarding administrative and operational questions.
- Provide administrative support and guidance to families throughout the client experience, from onboarding through ongoing services.
- Help ensure families have a positive, organized, and supported experience at the clinic.
- Address day-to-day concerns and coordinate with the appropriate team members when additional support is needed.
Team & Clinic Culture
- Foster a positive, professional, collaborative, and encouraging clinic environment.
- Build strong working relationships with clinical, administrative, and operational team members.
- Help create an environment where staff feel supported and the clinic functions as a cohesive team.
- Identify operational challenges and take initiative to help resolve them.
- Escalate concerns to the Clinic Director when appropriate.
- Maintain confidentiality of client, family, and employee information.
- Take on additional responsibilities and projects as needed to support the success of the clinic.
What We're Looking For:
- Associate or Bachelor's degree preferred.
- High school diploma or equivalent required.
- Previous experience in healthcare, behavioral health, ABA, clinic operations, or a similar clinical environment preferred.
- Experience with scheduling, staffing coordination, administrative operations, or team support is a plus.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable adapting to changing staffing, scheduling, and operational needs.
- Strong problem-solving skills and sound judgment.
- Professional, approachable, dependable, and service-oriented.
- Comfortable working with families, employees, and clinical professionals.
The Clinic Operations Manager helps create the foundation for a successful clinic. While the clinical team focuses on providing high-quality care, you help make sure the people, schedules, supplies, systems, and day-to-day operations are in place to support them.
You'll have the opportunity to make a meaningful impact not only on clinic operations, but also on the experience of our clients, families, and employees.
Work Environment:
This is a full-time clinic-based position with regular interaction with clients, families, clinical staff, and other team members.
The role includes:
- Frequent computer and phone use.
- Regular sitting, standing, and walking throughout the clinic.
- Moving throughout the clinic to support daily operations.
- Occasional lifting or carrying of supplies and materials.
- Flexibility to respond to changing staffing, scheduling, and operational needs.
- Maintaining a professional, organized, and welcoming clinic environment.
Connect n Care ABA is committed to creating a supportive, collaborative workplace where our employees can do meaningful work and make a difference in the lives of the individuals and families we serve.