Fountain Worker - Starbucks Promenade- Steady Extra (Flamingo LV)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests.
- Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
- Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5feet - greet and speak to guest.
- Accurately inputs all orders into the POS terminal.
- Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Makes drinks to order in accordance with established recipes and time guidelines.
- Delivers product to customer in timely manner.
- Maintain high levels of customer service at all times.
- Thanks, guests, for their patronage.
- Maintain appropriate level of stock items in area.
- Assist in maintaining display cases and pastry par levels.
- Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
- Assist all co-workers as needed. Assist Management in getting food product to customer
- Assist in training new Fountain Counter Persons and new Management staff during their training period.
- Responsible for periodic cleaning tasks assigned by Management
- Attend mandatory meetings and training classes as assigned.
- Resolve guest complaints expeditiously and inform Management of the complaints
- Prepare or serve menu items, such as sandwiches or salads
- Basic food preparation and service
- Must have 6 months previous cash handling experience.
- Work requires effective communication in English, both verbal and written form in a professional manner.
- Must present a neat and professional appearance.
- Work requires attention to detail and accuracy.
- Work requires interactions with customers, public and co-workers.
- Work requires use of a computer and/or cash register.
ADDITIONAL REQUIREMENTS
- Fast paced environment, multiple tasks to be handled undertime constraint.
- Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.