Membership Sales Call Center Representative (60779)
AAA Northeast · Providence, RI 02904 · remote
Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Work Schedule: Shifts range between 8:00am - 7:00pm. This job requires a commitment to work a schedule that will include at least one weekend shift.
Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.
What you will do:
- For bilingual roles, all responsibilities must be able to be completed in both English and target language.
- Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
- Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
- Places outgoing calls to lapsed and former members to secure membership renewals.
- Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
- Processes transactions using computerized system for information gathering.
- Tracks daily activity to ensure achievement of departmental goals.
- Develops comprehensive knowledge of products and service offered by AAA Northeast.
- Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
- Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.
- Other duties as assigned.