Branch Member Service Associate - Upper Marlboro, MD
Nasafcu · Upper Marlboro, MD · onsite
Job Duties and Responsibilities:
- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
- Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
- Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
- Handles consumer loan application processing, document collection, and disbursements.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).
Education and Experience: Member Service Associate II:
- High school diploma or general education degree (GED).
- Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
- Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
Member Service Associate III:
- High school diploma or general education degree (GED).
- Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
- Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.
- Advanced sales/cross-selling experience.
Our generous benefit package includes:
- Branch MSA I: $21 - $22
- Branch MSA II: $23 - $24.50
- Branch MSA III: $26 - $27.50
- Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
- Dental Insurance: Generous employer contribution toward premium+
- Vision Insurance: Generous employer contribution toward premium+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Life Insurance+
- Voluntary Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply) *
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional fee to add family members) +*
- Pet Health Insurance
- Employee Discount Program
- All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. We're Stronger Together At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.