Host/Hostess - Whistling Duck
ON TOP OF THE WORLD COMMUNITIES LLC · OC - Ocala, FL 34481
The Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.
- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
- Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
- Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated.
- Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
- Handle guest complaints or issues professionally or bring them to the manager when necessary.
- Assist in coordinating reservations and managing the wait list.
- Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
- Monitor and manage smooth and efficient table turnover.
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
- Uphold high standards of cleanliness and hygiene throughout the restaurant
- Preform other duties as required